Care Clarity Support & Advocacy

Equality Diversity and Human Rights Policy

Equality, Diversity and Human rights Policy

Organisation: Care Clarity Support & Advocacy Ltd
Reference: CC-POL-EQ-001
Issue date: 02 May 2026
Version: Status: Live policy

This Equality, Diversity and Human rights Policy and Procedure provides guidance on how Care Clarity Support & Advocacy Ltd promotes and demonstrates compliance with equality, diversity, and human rights. It has been reviewed with minor updates to wording in Sections and . Underpinning knowledge references and Further Reading links have also been checked and updated.

  • The Care Act 2014
  • Equality Act 2010
  • Equality Act 2010: Chapter 1 (Protected Characteristics) Chapter 2 (Prohibited

Conduct) and Chapter 3 (Services and Public Functions)

  • Human Rights Act 1998
  • Mental Capacity Act 2005
  • Mental Capacity Act Code of Practice
  • Gender Recognition Act 2004
  • UK GDPR
  • Health and Social Care Act 2012 Section 250 (Information Standards)
  • Data Protection Act 2018
  • Data (Use and Access) Act 2025
  • Author: Equality and Human rights Commission, (2025), Equality and Human rights in Social Care Available from: https://www equality humanrights.com/our- work/inquiries-and-investigations/adult-social-care-inquiry/ equality -and-human-rights- social?return- url=https%3A%2F%2Fwww. equality humanrights.com%2Fsearch%3Fkeys%3DEquality%2Band
  • Author: HM Government, (2020), Mental Capacity Act Code of Practice

Available from: https://www.gov.uk/ code-of-practice

  • Author: Equality and Human rights Commission, (2019), What is Reasonable?

Available from: https://www equality humanrights.com/guidance/business/employing- people-workplace-adjustments/what-do-we-mean-reasonable

  • Author: Equality and Human rights Commission, (2020), The United Nations

Convention on the rights of people with Disabilities Available from: https://www equality humanrights.com/sites/default/files/uncrpdguide_0.pdf

  • Author: CQC, (2023), Our Updated Human rights Approach

https://www.cqc.org.uk/ approach#:~:text=As%20a%20human%20rights%2Dfocused,rights%20issues%20that%20we%

  • Author: The British Institute of Human rights, (2022), organisations’ Duties – Health,

Care & Social Work Available from: https://www.bihr.org.uk/get-informed/ where-do-organisations-duties-apply/health-care-social-work

  • Author: NHS England, (2025), Accessible Information Standard

https://www.england.nhs.uk/ dapb1605/

  • Ensure policy is on the agenda for all supervisions
  • Ensure all staff know about the policy changes

The company aims to

*Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being. *Treat all people supported by us and all people who work here with respect at all times. *Uphold the human and citizenship rights of all who work and visit here and of all Clients. *Support individual choice and personal decision-making as the right of all Clients. *Respect and encourage the right of independence of all Clients. *Recognise the individual uniqueness of Clients, staff and visitors, and treat them with dignity and respect at all times. *Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. *Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Clients and staff. To promote equality, diversity, and human rights for all Clients, to ensure that care and support is delivered in a person-centred way which respects individual choices, preferences, dignity, and privacy for all Clients, regardless of background, identity, belief, ability or circumstance. This policy supports staff to provide care and support that is safe, effective, caring, responsive, and well-led, in line with CQC fundamental standards and quality statements, and ensures compliance with relevant legislation, including the Equality Act 2010 and the Human Rights Act 1998. ( Equality and human rights for staff are not addressed in this policy – please refer to the Equality and Diversity policy and procedure) To enable Care Clarity Support & Advocacy Ltd. to meet the legal requirements to promote and protect the equality and human rights of Clients, including any reasonable adjustments that might be needed to provide inclusive care and support.
This policy should be read alongside

  • Service User bullying Policy and Procedure
  • Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure
  • Closed Cultures Policy and Procedure

To support Care Clarity Support & Advocacy Ltd in meeting the following Quality Statements:

Relevant Legislation

  • The Care Act 2014
  • Equality Act 2010
  • Equality Act 2010: Chapter 1 (Protected Characteristics) Chapter 2 (Prohibited Conduct)

and Chapter 3 (Services and Public Functions)

  • Human Rights Act 1998
  • Mental Capacity Act 2005
  • Mental Capacity Act Code of Practice
  • Gender Recognition Act 2004
  • UK GDPR
  • Health and Social Care Act 2012 Section 250 (Information Standards)
  • Data Protection Act 2018
  • Data (Use and Access) Act 2025

Roles Affected

  • all Staff
  • Volunteers

People Affected

  • Clients

Stakeholders Affected

  • Family
  • Advocates
  • Representatives
  • Commissioners
  • external health professionals
  • Local Authority
  • NHS

Care Clarity Support & Advocacy Ltd has a clear and ongoing commitment to promoting and respecting the rights of all Clients, regardless of their situation and protected characteristics. Care Clarity Support & Advocacy Ltd provides Care fairly and indiscriminately by ensuring that each Client is treated as an individual, and Care is tailored specifically to meet their unique needs. Equality, diversity and human rights are embedded in the delivery of services -in the way they are designed, delivered, governed, reviewed and improved.

Clients are honoured in all their uniqueness and diversity, and their rights to live as they choose are not restricted, except where strictly necessary and in accordance with this policy. Any necessary restriction of rights will be lawful, proportionate, individualised, time-limited and subject to regular review. Human-rights-based decision making is embedded in care planning, risk assessment and safeguarding practice. Care Plans are created individually and show ongoing commitment to respecting and promoting the human rights of each Client:

  • Through demonstrating knowledge of the person’s wishes and feelings
  • Making these the framework for the way services are provided
  • Ensuring any reasonable adjustments are in place

Through their actions, staff show a commitment to equality and diversity, by actively enabling Clients to maintain or create hobbies and interests, community links, friendships and memberships of religious or community organisations. Staff promote inclusion, challenge discrimination, and support participation. The voices and choices of all Clients are consistently acknowledged and fully respected. Care Clarity Support & Advocacy Ltd re ects, through staff, volunteers or proactive community involvement, the cultural, religious and social make-up of the local community, so that Clients do not feel distanced from those who share their culture or background. Staff actively work to remove barriers to inclusion and participation, particularly for those at risk of margifinalisation or exclusion.

Care Clarity Support & Advocacy Ltd is commifitted to ensuring that everyone can access information in a way that meets their individual communication needs in line with the Accessible Information Standard. To ensure that the six outcomes (listed below) of the Accessible Information Standard are met.

  • Staff at Care Clarity Support & Advocacy Ltd understand these outcomes and there are processes in place to ensure these are met. Accessible communication is embedded into governance, quality assurance, training and service development systems. Where required, Care Clarity Support & Advocacy Ltd will be registered with the CQC for regulated activities, service types and service user bands as defined in the CQC Statement of Purpose. This will ensure that Care Clarity Support & Advocacy Ltd provides services that are safe, effective, caring, responsive and well-led in line with the CQC’s published quality statements, regulatory framework and associated best practice guidance. Domiciliary care service, personal Care

    Care Clarity Support & Advocacy Ltd provides care and support to Clients with a range of needs in a person-centred, safe, and lawful way. all staff must follow the guidance within this policy and the Client’s Care Plan, ensuring that assessed needs, reasonable adjustments and individual preferences are met.

    • Every Client is treated equally and with dignity and respect
    • Care and support are tailored to individual needs, preferences and desired outcomes
    • Staff follow legal, regulatory, and professional guidance at all times
    • Person-centred approaches are used to promote independence, choice, and wellbeing

    To support this approach, staff will also follow the policies and procedures below where applicable:

    • Person-Centred Care and Supporting Planning
    • Raising Concerns, Freedom to Speak Up and Whistleblowing
    • Mental Capacity Act (MCA) 2005
    • Deprivation Of Liberty in Community Settings
    • Equality, Diversity and Human rights
    • Overarching Medicines Management
    • Positive Behaviour Support Including challenging Behaviour
    • Restrictive Practices Including Restraint and Physical Interventions
    • Sex, Sexuality and Relationships

    This list is not exhaustive and there will be additional policies and procedures in place to support specific Client needs. Staff must seek clarification from their line manager or the Registered Manager, Linda Akli, if there is any uncertainty. Staff supporting any specialist area of need will receive appropriate induction and training. They will complete competency assessments, where required, to meet the needs of Clients as outlined in the Training Policy and Procedure at Care Clarity Support & Advocacy Ltd. To ensure Clients receive person-centred care and support from Care Clarity Support & Advocacy Ltd, staff must adhere to the following: Registration, governance and service delivery arrangements reflect the principles of equality, inclusion, human rights and equity of access and outcomes.

    The Registered Manager, and nominated individual of Care Clarity Support & Advocacy Ltd, have overall management responsibility for this policy and procedure and for ensuring the proper governance of Care Clarity Support & Advocacy Ltd. The Registered Manager role is held by: Linda Akli The nominated individual role is held by: Linda Akli

    • The organisation is managed and governed appropriately
    • Suitable systems are in place to effectively assess, monitor and improve the service
    • Records are completed accurately and stored safely and securely
    • That the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act

    2018 are met

    • Care and support delivered is consistent, safe and of high-quality

    This is also in line with the Policy Management Policy and Procedure at Care Clarity Support & Advocacy Ltd and includes accountability for embedding equality, diversity, inclusion and human rights into:

    • Leadership practice
    • governance systems
    • Quality assurance
    • Risk management
    • Service improvement

    Care Clarity Support & Advocacy Ltd is commifitted to upholding equality, diversity, and human rights in line with legislation and underpinned by the following principles:

  • Discrimination is prevented across all protected characteristics. all individuals are treated fairly and without discrimination, regardless of age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy/maternity, or marital/ civil partnership status: Care Clarity Support & Advocacy Ltd recognises and values individual differences,
  • adapting Care to meet cultural, religious, and personal needs: Care Clarity Support & Advocacy Ltd respects the fundamental rights of allindividuals and Care is delivered in a safe way that respects privacy, dignity, autonomy, and freedom from abuse or degrading treatment: The services delivered by Care Clarity Support & Advocacy Ltd are accessible toall, with reasonable adjustments made where necessary to remove barriers. Information is provided in accessible formats to meet individual communication needsIndividual preferences, choices, and needs are central to service planning, delivery, and reviewVulnerable adults are protected from harm and their rights promoted, in line with safeguarding legislation and CQC standardspersonal information is collected, stored, shared, and disposed of lawfully and securely, following the UK GDPR, the Data Protection Act 2018, and information standardsInequalities in access, experience and outcomes are actively identified, monitored and addressedClients are supported to have voice, choice, influence and control, including access to advocacy as requiredEquality, diversity and human rights are embedded into organisational governance, assurance and improvement systems Compliance is monitored through audits, staff training, and regular policy reviews, with corrective action taken promptly when needed. Learning from incidents, complaints, safeguarding concerns and feedback is used to strengthen equality and human rights practice. Actions and decisions that affect Clients are compliant with relevant human rights law, that is, the Human Rights Act 1998, the Equality Act 2010, and, where Clients aged 16 or over may lack mental capacity, the Mental Capacity Act 2005. all decision-making is rights-based, evidence-informed and proportionate.

    Care Plans demonstrate the importance that Care Clarity Support & Advocacy Ltd. gives to protecting the human rights of Clients, by being clearly person-centred and celebrating uniqueness in their approach, and reflecting deep commitment to people’s rights to live as they choose. all interventions planned reflect co-production with Clients, shared decision-making and supported autonomy. Where the Client lacks capacity, decisions will be made in their best interests, with appropriate consultation and advocacy, and in line with relevant legal frameworks. Where Clients require reasonable adjustments under the Equality Act 2010, Care Clarity Support & Advocacy Ltd will ensure these are reviewed on an individual basis and detailed within the Client’s Care Plan. Reasonable adjustments are anticipated, planned, implemented and reviewed proactively and not solely in response to identified difficulties. Care Clarity Support & Advocacy Ltd. is commifitted to identifying and removing any ‘blanket rules’ governing how Clients live, demonstrating this by person-centred planning that enables specific religious or cultural practices that are important to an individual, for example. Any restrictions on rights are lawful, necessary, proportionate, individualised, time-limited and regularly reviewed. Care Clarity Support & Advocacy Ltd operates a continuous commitment to equal opportunities, diversity and human rights by proactively ensuring that Clients have access to, and engagement with, their communities, health providers and other important professionals, coordinated around each Client. Care Clarity Support & Advocacy Ltd recognises the importance of providing opportunities for Clients to connect with their relatable community. Barriers to community participation and inclusion are actively identified and removed.

    Care Clarity Support & Advocacy Ltd recognises that everyone is different and wants to make sure its service practices respect, promote and celebrate these differences. It will not tolerate unlawful discrimination, victimisation, bullying or harassment of any kind and this includes the protected characteristics outlined in the Equality Act 2010:

    • Age
    • Disability
    • Gender reassignment or self-identification
    • Marriage and civil partnership
    • Pregnancy and maternity
    • Race (this includes ethnic or national origins, colour or nationality)
    • Religion or belief (this includes lack of belief)
    • Sex (male and female)
    • Sexual orientation

    Any combined impact of different personal characteristics on disadvantage and exclusion is recognised and addressed. Co-production is embedded as a core operational principle in service design, delivery, review and improvement at Care Clarity Support & Advocacy Ltd. Care Clarity Support & Advocacy Ltd provides its Care to support each Client to live the life they choose. In order to ensure that this is successful and meaningful, this means a transparent working partnership/co-production with Clients, families, legal representatives and other professionals to ensure the best individual outcomes for each Client.

    Care Clarity Support & Advocacy Ltd will uphold the Client’s right to be involved in all decisions about their care, support and treatment. This means that it provides information in an easy to understand and accessible way that reflects the unique needs of the Client. Care Clarity Support & Advocacy Ltd also understands that people may take in and retain information in different ways. To support full understanding and engagement, this policy is available in accessible formats. The accessibility tools tool has various ways of making this policy accessible by providing this policy in:

    • Audio
    • Large print
    • Multiple languages

    This policy can also be made available in

    • Easy-read versions
    • Simple-policy view to reduce navigation and complexity

    These options are in place to help Clients to understand and engage with this policy more easily.

    Care Clarity Support & Advocacy Ltd recognises that good quality care and support must respect and protect the human rights of Clients. ‘Care that respects people

’s rights is good care – we call this ‘rights-respecting care’. Where there is good care there are ‘rights-respecting cultures’, but where there is poor care, the opposite is true, and we can describe these as ‘rights-rejecting cultures.’ (CQC, 2023) Care Clarity Support & Advocacy Ltd seeks, therefore, to uphold dignity, choice, equality, and autonomy in all aspects of care and support, and actively promotes a culture where human rights are understood, embedded in practice, and consistently safeguarded. Care Clarity Support & Advocacy Ltd understands that people?s human rights need particular protection when they are most dependent on others for their basic needs: ‘Our human rights need protecting most when we feel the least powerful and are relying on others for our basic needs – including when we are using health and care services.’ (CQC, 2023) Care Clarity Support & Advocacy Ltd recognises Clients may be vulnerable to epistemic injustice, where their knowledge, experiences, or views are dismissed or undervalued, and commits to listening to and acting on the perspectives of all, to ensure care and support is person-centred and rights-respecting. Care Clarity Support & Advocacy Ltd provides all Client Care using a person-centred approach, respecting the individual needs, wishes and capabilities of the Client and promoting their human rights. This is reflected in the company values that support an open and transparent culture, which is dedicated to cultivating rights-respected, person-centred care and support.

Care Clarity Support & Advocacy Ltd will continually seek to identify and mitigate systemic factors and power imbalances that may lead to discrimination. This includes monitoring outcomes, using audits and incident reviews, encouraging Client, family and staff feedback, and providing training on unconscious bias and human rights. Care Clarity Support & Advocacy Ltd ensures equality and fairness in the following ways:

  • Care is tailored to meet individual needs, respecting differences in age, gender,

race, religion, sexual orientation, disability, or other protected characteristics

  • Any form of harassment, bullying, or discriminatory behaviour is not tolerated
  • Clear policies outline expectations for staff behaviour, complaints, and safeguarding, ensuring fair treatment for all Clients and staff
  • Job advertisements, recruitment, and promotion processes are free from bias
  • Decisions are based solely on skills, experience, and suitability for the role
  • all staff receive regular training on equality, diversity, and human rights
  • Through training and supervision, staff are supported to recognise unconscious bias and apply inclusive practices in their work
  • Staff are supported to understand and respect protected characteristics in their work
  • Equality and diversity are monitored through audits, feedback, and complaints to identify and address any inequalities
  • Clients and staff are encouraged to report concerns, which are acted upon promptly

Care Clarity Support & Advocacy Ltd is commifitted to understanding and respecting the personal, cultural, social, and religious needs of all Clients.

  • Staff consider how personal, cultural, social, and religious needs may influence Care needs, choices, and daily routines
  • Staff assess each Client’s personal preferences, cultural practices, social interests, and religious beliefs as part of care and support planning
  • Information is recorded in Care Plans and regularly reviewed to reflect any changes
  • Staff ensure that Care Plans and day-to-day support explicitly reflect how individual

Clients’ needs relate to Care delivery

  • Decisions about Care, activities, and support are informed by that individual’s values,

preferences, cultural and/or religious practices

  • Care is tailored to these unique needs, respecting personal, cultural, and religious preferences
  • Staff consider these needs throughout all interactions, including (but not limited to)

providing daily Care, meals, activities, and end-of-life support

  • Staff are trained to recognise when personal, cultural, social, or religious needs may affect Care, and how to respond appropriately
  • all staff receive training on cultural competence, diversity, and person-centred Care (see
  • Staff are encouraged to ask and listen to Clients to ensure Care and their relationships with professional caregivers align with their values and preferences
  • Regular checks ensure that Care delivery remains aligned with each person’s individual needs, and any changes are documented and communicated to relevant staff
  • Feedback from Clients, their families and representatives, and staff is actively sought to ensure needs are met and respected
  • Adjustments are made promptly when new needs are identified or preferences change

Care Clarity Support & Advocacy Ltd is commifitted to ensuring that people with disabilities can access and use its services on an equal basis with others. As part of the Care Plan process, reasonable adjustments are considered for all Clients and documented within their individual Care Plan.

  • Individual needs are assessed prior to, and on service commencement, and throughout service provision, to determine any adjustments required
  • Staff are trained to recognise physical, sensory, communication, and cognitive barriers and respond to specific accessibility and communication needs ed need for reasonable adjustments is discussed with Linda Akli
  • Any identified and recorded in the Care Plan
  • Needs are recorded in the individual Care Plan and communicated to relevant staff
  • Staff actively involve Clients and their representatives in identifying potential barriers and adjustments
  • Assessments explicitly consider how personal, cultural, social, and religious needs intersect with disability and accessibility requirements Care Clarity Support & Advocacy Ltd ensures that reasonable adjustments are made to allow Clients to access and use services equally, including:

Through provision of

  • Ramps
  • Handrails
  • Accessible toilets
  • appropriate signage
  • appropriate furniture arrangements

Through provision of

  • Large print
  • braille
  • Easy-read documents
  • Hearing loops
  • Interpreters
  • Advocacy support

Care Clarity Support & Advocacy Ltd ensures Client access, as required, to user-friendly, accessible:

  • with large buttons, clear displays, and good sound quality, with adjustable volume. Speed-dial and one-touch call options are available where needed. Staff support and alternative methods of communication are offered for those who cannot use standard telephonesare offered for those who cannot use standard phones, such as video calls with staff support, written communication, text messaging, email, use of communication aidsare designed to be simple, intuitive, and easy to navigate, using plain language and clear layouts. Text size, contrast, and display settings can be adjusted to support people with visual impairment
  • (where applicable) – are clearly labefilled, easy to reach, and simple to activate, requiring minimal physical effort. Systems provide clear visual and/or audible confirmation that a call has been made
    • Staff ensure Clients understand how to use any Telecare/call systems where applicable,

    and regularly check that these continue to meet their needs

    • Feedback mechanisms are in place to identify and resolve accessibility issues
    • Providing enlarged or easy-read Care Plans and service information
    • installing text phones or hearing loop devices for telephone communication
    • Adjusting times, locations, or consultation formats to suit individual needs
    • Offering online services with accessible interfaces that are compatible with screen readers and other assistive technologies
    • Arranging for an advocate or communication support to assist Clients in understanding and making decisions about their care and support Adjustments are personalised and reviewed to ensure they support meaningful engagement in all aspects of service use. Staff receive guidance on how to adapt communication or physical access in response to changing needs. Reasonable adjustments are regularly reviewed and updated based on feedback from Clients, their families, representatives or advocates, and staff. all actions in relation to reasonable adjustments are clearly documented within the Care

    planning process. Adjustments are monitored to ensure they remain effective, practical, and continue to meet the individual

’s needs. When deciding whether an adjustment is reasonable, Care Clarity Support & Advocacy Ltd will consider:

  • how effective the adjustment will be in removing or reducing any disadvantage
  • Practicality and feasibility of implementation
  • Associated costs and resource implications

The size, structure, and resources of Care Clarity Support & Advocacy Ltd

  • Availability of financial or other support to facilitate the adjustment

Effectiveness of adjustments is evaluated through direct feedback from Clients and through observation of outcomes in practice. Records of adjustments include the rationale for decisions and any review outcomes, ensuring accountability and continuous improvement. Care Clarity Support & Advocacy Ltd recognises the importance of sharing information in a way that is accessible and that people understand. Care Clarity Support & Advocacy Ltd ensures that information is provided in a timelymanner and in formats that the Client can understand, including verbal, written, visual, and digital forms as appropriate. Care Clarity Support & Advocacy Ltd ensures that, as part of each Client’s Care Plan, theircommunication needs are assessed and discussed. Staff can refer to the Accessible Information Standard (AIS) Policy and Procedure for further detail

  • Staff actively check understanding by asking Clients to confirm or explain information in their own words, ensuring effective communication Care Clarity Support & Advocacy Ltd takes a proactive approach and ensures that there areconsistent methods in place for identifying, recording, agging, sharing, meeting and reviewing the information and communication support needs of Clients and carers as well as any changing needs
  • Information and communication needs are regularly reviewed and updated to reflect changes in health, cognitive ability, or preferences. Staff are trained to recognise when Clients may experience communication barriers due to language, sensory loss, cognitive impairment, or health conditions, and take steps to address these proactively
  • Staff are trained in the Accessible Information Standard through induction the Care
  • Staff are trained in the Accessible Information Standard through induction, the Care

Certificate, in-house training and continual learning in relation to communication. This will form part of supervisions and appraisals and is continually monitored via the compliance process at Care Clarity Support & Advocacy Ltd For more information, please refer to the Accessible Information Standard (AIS) Policy andto provide safe, effective care and support or when required by law Procedure and Supporting Communication and Sensory Needs Policy and Procedure at The vant staff, services, or providers involved in supporting the Client Care Clarity Support & Advocacy Ltd.

  • Where appropriate, Clients and their representatives are informed about what information is shared, with whom, and why
  • all information sharing respects confidentiality and data protection legislation (UK

GDPR, Data Protection Act 2018)

  • Information is shared promptly to support timely decision-making and safe, person-

centred care

  • If Clients lack capacity, information may be shared in their best interests, in line with the Mental Capacity Act 2005
  • Staff record decisions about consent and any restrictions on information sharing
  • Accurate, complete, and up-to-date records are maintained for all Clients
  • Records include assessments, Care Plans, communications, and any decisions affecting the Client’s care and support
  • Records support transparency and accountability by including the rationale for decisions, including any risks, benefits, and alternatives considered
  • all records are stored securely, with access limited to authorised staff
  • Information sharing practices are regularly reviewed to ensure compliance with legislation, best practice, and in line with the policies of Care Clarity

Ltd

  • Audits and feedback are used to identify gaps in practice, including delayed, incomplete,

or inappropriate sharing of information.

  • identified improvements are implemented promptly
  • Staff are supported to understand the importance of information sharing in safeguarding, human rights, and person-centred care
  • Staff are trained in data protection, confidentiality, and the correct procedures for sharing information (see

Care Clarity Support & Advocacy Ltd places significant value in training staff to ensure that they understand the principles and practices of equality, diversity, and human rights. Training content is updated regularly to reflect current CQC guidance, regulatory changes, and emerging best practice.

  • all staff receive induction training on the Equality, Diversity, and Human rights Policy and associated procedures Staff are provided with induction and ongoing training, including:
  • Principles of equality, diversity, and inclusion
  • Human rights and dignity in care
  • Cultural competence and bias training
  • Anti-discrimination, bullying, and harassment
  • Reasonable adjustments and accessibility requirements
  • Relevant legislation, including the Equality Act 2010, Human Rights Act 1998, and Mental Capacity Act 2005
  • Acceptable behaviour

Assessment focuses on knowledge and practical application, including ability to deliver person-centred, rights-respecting Care, make reasonable adjustments, and respond appropriately to diverse communication and cultural needs. Supervision and reflective practice explicitly review how staff uphold human rights, respect personal preferences, and apply learning to real Care situations

understanding is therefore assessed through

  • Supervision, reflective logs and reflective discussions with line managers
  • knowledge checks (e.g. post-training questionnaires, case studies, scenario-based exercises)
  • Observation of practice during day-to-day Care delivery
  • Performance review
  • Peer review
  • Refresher training
  • Team discussions
  • Feedback mechanisms

These assessment methods help reinforce learning and contribute to the consistent application of the principles of equality, diversity, and human rights.

  • Refresher training is provided regularly and when policies are updated or new guidance emerges
  • Staff meetings and supervision sessions reinforce key principles and allow discussion of practical scenarios
  • Performance reviews include assessment of adherence to equality, diversity, and human rights standards
  • Feedback mechanisms allow staff to ask questions and raise concerns about policy implementation Care Clarity Support & Advocacy Ltd is commifitted to promoting a safe, respectful, and inclusive environment for all Clients, staff and visitors. Unacceptable behaviour, including bullying, harassment, intimidation, or discrimination, will not be tolerated.
  • Staff are encouraged to recognise and report not only overt incidents, but also subtle behaviours, systemic issues, or suspected power imbalances that may contribute to a rights-rejecting culture
  • Any incidents of unacceptable behaviour should be promptly raised with a line manager,

supervisor, or Linda Akli

  • Reports can be made verbally or in writing, and staff are encouraged to report concerns without fear of reprisal
  • all reports will be investigated thoroughly, confidentially, and in a timely manner
  • appropriate action will be taken following investigation, which may include mediation,

formal warnings, disciplinary action, or safeguarding procedures if required

  • all staff receive training on recognising and responding to bullying, harassment, and other unacceptable behaviours
  • Training includes recognising the impact of unconscious bias, epistemic injustice and organisational culture on staff behaviour and service quality
  • Training includes guidance on how to respond to, and report, incidents, and the responsibilities of each member of staff to uphold a respectful, rights-respecting culture
  • Refresher training is provided regularly to ensure awareness and understanding of organisational expectations and is recorded on the training matrix
  • Incidents of unacceptable behaviour are recorded and monitored to identify trends and
  • Incidents of unacceptable behaviour are recorded and monitored to identify trends and inform improvements in practice Care Clarity Support & Advocacy Ltd must ensure all staff approach service delivery with the policies and procedures utmost respect for Clients’ property and possessions, as ‘working guests’, there to support Clients to live and enjoy their lives in the way that they choose. Staff do not touch, move or use Clients’ belongings without their knowledge and consent, unless there is an immediate risk to safety. Staff knock and wait for permission before entering private spaces, and explain the reason for their attendance. Clients retain control over their personal property, including clothing, money and meaningful items, and are supported to manage these independently where possible, or with appropriate, personalised support. Any temporary handling of belongings for safety or Care purposes is proportionate, clearly explained, and kept to a minimum. Staff are trained to recognise subtle breaches of property rights, including implicit assumptions or inconsistent practice that could undermine dignity and autonomy. Everyone has the right to life. Care Clarity Support & Advocacy Ltd takes reasonable steps to protect and maintain the Client’s life except in circumstances where it is reaching its inevitable and natural close. Care Clarity Support & Advocacy Ltd has clear policies and procedures on supporting each Client’s end of life wishes and their Care provision, which includes:
  • Advance decisions to refuse treatment
  • powers given by the Client by way of lasting power of attorney for health and welfare to a trusted relative or friend, to consent to, or refuse, life-sustaining treatment in the person’s best interests, and
  • ‘Do Not Attempt cardiopulmonary Resuscitation’ (DNACPR) recommendations

Please see the Advance Decisions to Refuse Treatment and Advance Statements Policy and Procedure at Care Clarity Support & Advocacy Ltd for further information. all Care Plans consider individual preferences for end-of-life care, including cultural, religious, and personal values, to ensure Care is rights-respecting and person-centred. Staff are encouraged to recognise and mitigate any unconscious bias that could affect decisions around life-sustaining treatment.
This right underpins all Care commitments. It is essential that the right to protection from torture and inhumane and degrading treatment must be breached. Staff receive formal training on how to deliver respectful Care that enhances Clients’ dignity. Formal training is reinforced on a daily basis by adhering to the company values, as well as being a focus in team meetings and supervision. Examples of breaches of Article 3 are:

  • Physical or mental abuse, including but not limited to the following examples:
  • Failure to promptly, sensitively, and discreetly address the physical and emotional impacts of incontinence, including offering timely assistance with personal hygiene, replacing wet/soiled clothing or bedding, and providing reassurance in a respectful, non-judgemental manner that upholds Client dignity
  • Not assisting the Client to eat or drink, when they are no longer independent to do so
  • Any disproportionate, unnecessary or inappropriate force to restrain Clients
  • Carrying out Care tasks, such as assisting Clients to wash and dress, without full and ongoing regard to their feelings, individuality, self-esteem and dignity Regular monitoring and reflective practice sessions are conducted to identify systemic issues or patterns that could lead to inhumane treatment. Feedback mechanisms include encouraging Clients and families to report any concerns regarding dignity and respect.

Everyone has the right to liberty. Care Clarity Support & Advocacy Ltd ensures that the principles of the Mental Capacity Act (MCA) 2005 are followed and that Clients receive Care in the least restrictive way. Care Clarity Support & Advocacy Ltd promotes empowerment and independence and supports Clients’ decisions to live their lives in the way they choose. Examples of ways this is achieved include (but are not limited to):

  • Supporting choice and control over daily routines, including when to get up, go to bed,

take meals, and engage in activities

  • Supporting Clients to make choices that matter to them while managing risks in a proportionate, person-centred way, and recognising that positive risk is part of living a meaningful life
  • Supporting freedom of movement, enabling Clients to move around and access outdoor spaces freely (unless there is a lawful, individually assessed reason to restrict this)
  • Any lawful restrictions in place are reviewed regularly to ensure they remain necessary,

proportionate, and the least restrictive option, with input from Clients, families, and advocates where appropriate

  • Supporting Clients to leave the service, go for walks, attend appointments, visit family or participate in community activities, with supports where required Please see the Deprivation Of Liberty in Community Settings Policy and Procedure for The Care Clarity Support & Advocacy Ltd and the Mental Capacity Act (MCA) 2005 Policy and Procedure at Care Clarity Support & Advocacy Ltd for further information.

Care Clarity Support & Advocacy Ltd will ensure:

  • Contact with family and people important to Clients is supported
  • personal choices, routines, beliefs, and identity are respected
  • Privacy during personal care is respected
  • personal and health information is kept confidential
  • Clients’ personal belongings are treated with respect, reflecting their personal tastes and choices Clients’ rights to maintain contact with their families and friends are supported and never breached, except where this is unavoidable to protect the health of the Client or others. Except as restricted for public health reasons, rights to a private and family life are proactively respected and enabled, for example, by providing privacy and a pleasant environment for visits, and respecting the Client’s right to sexual and other relationships. It is the right of the Client to make their own decisions about the level of contact, if any, with their personal network where they have capacity to do so. Where the Client lacks capacity to decide about contact with their personal network, any decision will be made in accordance with the Mental Capacity Act 2005 and in their best interests. This will include consideration of the Client’s past and present wishes, beliefs and values, and consultation with relevant family members, friends, advocates and professionals. Where restricting contact with a relative or friend is being considered, (for example, where a safeguarding concern exists) the decision will be made in accordance with safeguarding procedures, the Mental Capacity Act 2005 and the Client’s rights under the Human Rights Act 1998, ensuring any restriction is necessary, proportionate and the least restrictive option. The Care Clarity Support & Advocacy Ltd will not make blanket or restrictive decisions lightly, but will seek legal advice, and court authorisation where required, before any such decision is implemented. Staff are encouraged to recognise and report when routines, rules, or assumptions might unintentiofinally restrict a service user’s contact with family or friends, and to take action to ensure that contact is supported wherever possible, unless there is a lawful or safety reason to limit it.

Article 8 – Monitoring by CCTV or other surveillance techniques may breach Article 8 (rights to privacy). The use of such recordings will adhere to the CQC guidance on surveillance which can be located here. Clear, visible signage is displayed at entrances and within the service to inform Clients, staff and visitors that CCTV is in use.

Signage explains

  • That CCTV is operating
  • The purpose (i.e. safety and security)
  • Who is responsible for the system

Care Clarity Support & Advocacy Ltd never uses CCTV in private areas such as bedrooms, bathrooms or toilets, unless exceptional and lawful circumstances apply (with explicit consent and best interest decision-making).

Use of CCTV complies with

  • UK GDPR
  • The Data Protection Act 2018

Access to footage is

  • Restricted
  • Logged
  • Time-limited

Footage is retained only for a defined period and then securely deleted. Regular review of CCTV use at Care Clarity Support & Advocacy Ltd ensures surveillance remains proportionate, lawful, and respectful of Clients’ privacy. Further information is available in the CCTV and Use of Hidden Cameras Policy and Procedure. Care Clarity Support & Advocacy Ltd respects the right of every Client to hold and practise their own beliefs, thoughts, and religion. Staff will support Clients to observe religious or spiritual practices, including dietary requirements, dress, worship, and participation in cultural or faith-based activities, in a manner that is safe, inclusive, and person-centred.

Care Clarity Support & Advocacy Ltd recognises the right of individuals to express their opinions, preferences, and personal identity freely. Staff encourage open communication, which involves listening to, and valuing, Clients’ views, while ensuring that expression is exercised respectfully and without causing distress to others. Care Clarity Support & Advocacy Ltd promotes opportunities for all and provides Care in a non- discriminatory manner, respecting and treating everyone as unique. This is achieved through a person-centred approach, including:

  • Having in place Care Plans and support tailored to individual preferences, culture, and abilities
  • Supporting Clients to access activities and services equally, with adjustments to remove barriers made where needed Care Clarity Support & Advocacy Ltd uses a digital record keeping system which enables it to share appropriate information with other services and professionals (with consent) efficiently. Care Clarity Support & Advocacy Ltd has rigorous record-keeping protocols which ensure that daily Care notes are accurate, transparent and reflect the bespoke, person-centred Care provided in real time. Daily Care notes for each interaction are recorded for each Client, which outline the person-centred Care delivered. Care Clarity Support & Advocacy Ltd is able to share records appropriately (with consent) with other professionals as and when necessary to ensure the best interests of each Client. There is also a clear ethos of partnership working throughout the organisation. For more information on when to share information with others, staff can refer to the suite of data protection and UK GDPR policies and procedures. Records also document actions taken to address any systemic issues or rights-rejecting practices identified. Staff can refer to the cooperating with Other Providers Policy and Procedure, Record Keeping Policy and Procedure and Consent Authorisation Policy and Procedure for more detailed information on these areas.

As part of formal training, all staff will receive an education on the following topics:

  • Equality, Diversity and Inclusion
  • Whistleblowing
  • bullying and Harassment

Care Clarity Support & Advocacy Ltd ensures staff understand and can recognise discrimination, abuse, and behaviours that may undermine people’s rights. Staff must follow procedures outlined in the Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure. Concerns must be raised promptly, and support sought from the Registered Manager immediately. To help prevent inadvertent discrimination and minimise bias, training will also be provided to ensure staff understand Clients’ personal, cultural, social, spiritual, and religious needs, including how these may influence their Care. Staff will receive training on recognising and addressing both conscious and unconscious bias, to ensure that all Clients are treated fairly and equitably, and that care and support decisions are made without prejudice. Staff will be guided on how to take Clients’ individual needs and preferences into account, and how to accurately record and appropriately share this information with other services or providers involved in their Care. Care Clarity Support & Advocacy Ltd works in partnership/co-production with Clients,

  • families, advocates, commissioners, and external professionals to promote equality, protect human rights, and improve the quality and accessibility of care and support
    • Partnership working supports shared decision-making, timely information sharing (with appropriate consent), coordinated Care planning, and access to specialist advice and support
    • Feedback from partners is used to Feedback from partners is used to identify and mitigate systemic issues or power imbalances that could compromise human rights or equality in Care. This informs service development, helps ensure reasonable adjustments are effective, and promotes a rights-respecting culture

    Care Clarity Support & Advocacy Ltd will regularly review and update equality, diversity, and human rights practices to ensure ongoing compliance with current legislation, regulatory requirements, and best practice guidance.

    Such review processes will explicitly include assessing for

    • Systemic factors
    • rights-rejecting practices
    • Barriers to participation in care and support decisions

    Reviews will take place at least annually, or sooner where changes in law, guidance, or service delivery occur. Review will be a structured process that includes monitoring legislation and regulatory guidance, reviewing incident reports, complaints, safeguarding concerns, and audit findings, and analysing feedback from Clients and staff. Feedback from Clients, their families, representatives and staff will be actively sought and used to inform improvements, ensuring that the policy remains effective, relevant, and embedded in everyday practice.

    Feedback will be gathered through

    • Surveys
    • Suggestion boxes
    • Digital feedback tools
    • Client, family and staff meetings
    • Complaints, compliments, and comments processes
    • Incident and safeguarding reviews
    • Audits and quality monitoring activities
    • Direct observation of staff practice
    • Staff supervision

    findings from reviews will be discussed by senior management, actions agreed, and changes implemented where required. Updates to practice will be communicated to staff through training, supervision, and policy updates to ensure continuous improvement and compliance.

    • In England and Wales, the MCA defines capacity as the ability to make a specific decision at the time it needs to be made
    • Everyone aged 16 or over is presumed to have this capacity unless there are reasons to question it, in which case the person’s capacity should be assessed in the way described in the MCA and its code of practice
    • The MCA balances the rights of Clients to live as they choose, express their wishes and make their own decisions as long as they are not harming others, against the requirement to protect people who lack mental capacity, by finding the least restrictive options to meet identified needs in the best interests of the person
    • It can be lawful under human rights and mental capacity law to deprive a person aged 16 and over of their liberty in order to give them necessary care or treatment, provided that the person lacks capacity to consent to the necessary arrangements to give them such care or treatment, and that this is authorised. The ‘acid test’ claries that a person lacking capacity to consent to arrangements to give them necessary care or treatment is deprived of their liberty if they are both:
    • Not free to leave (meaning, even though they may go out accompanied, they must return) and
    • Under continuous supervision and control (meaning, that staff always know approximately where they are and what they are doing)
    • This relates to Article 5 in health and care settings
    • Everyone has the right to live as they choose, and for the State not to interfere in their private life
    • This includes the right to have contact with relatives and friends and to have privacy during those contacts, whether face to face, by letter, phone, or over the internet
    • These rights can be breached if the breach is necessary and proportionate to prevent harm to the person or to protect public health, for example, by preventing the spread of infection.
    • however, in health and social care settings, interference with this right should usually be extremely rare, and always proportionate to the risk and likelihood of harm if no action is taken
    • Where it is unavoidable, the effects on the person must be recognised and mitigated as far as possible
    • Human rights are the basic rights and freedoms that belong to every person in the world.

    In the UK, human rights are protected by the Human Rights Act 1998

    • The Human Rights Act 1998 incorporates into UK law the european Convention on Human rights, and makes it unlawful for a public body, or anyone acting on behalf of a public body, to behave in a way that is incompatible with the Convention. The rights most likely to be relevant in health and social care are Article 3, Article 5, and Article 8. all the rights protected by the Convention are listed below, with some of their implications for adult social care
    • (Article 1 is just the preamble). ‘Everyone’s right to life shall be protected by law. No one shall be deprived of his life intentiofinally, save in the execution of a sentence of a court following his conviction of a crime for which this penalty is provided by law’
    • Note that this makes so-called ‘mercy killing’ unlawful, though it is lawful and good practice sometimes to recognise when treatment should be withdrawn or not started in circumstances when it would lead to pain or distress without prolonging life
    • In addition, any adult can lawfully make advance decisions to refuse treatment under the Mental Capacity Act; these will then apply when the person has lost capacity to make their own decision to accept or refuse treatmentT. ‘No one shall be subjected to torture or to inhuman or degrading treatment or punishment’
    • It is a tragic fact that some so-called ‘care’ can include inhuman or degrading treatment or punishment; there is no place for this in care services, and any tendency, however slight, to bully, punish or degrade Clients must be rooted out
    • – ‘No one shall be held in slavery or servitude
    • No one shall be required to perform forced or compulsory labour’

    cking. Care Clarity Support & Advocacy Ltd. must ensure

    • This is now strengthened by the Modern Slavery Act 2015, which forbids slavery or forced labour, and includes tra that it is not, even unwittingly, employing people who do not enjoy the rights available to other staff due to being tracked or forced to pass on their pay to a tracker

This is not an absolute right but no one shall be deprived of his liberty except in certain circumstances, which includes Article 5(1)(e) – ‘the lawful detention of persons…of unsound mind’. If someone is to be deprived of their liberty, it must be ‘in accordance with a procedure laid down in law’ and Article 5(4) – ‘Everyone who is deprived of his liberty…shall be entitled to take proceedings by which the lawfulness of his detention shall be decided speedily by a court and his release ordered if the detention is not lawful’

  • This is why the deprivation of liberty safeguards (DoLS) were created, to ensure there is a framework to protect people lacking capacity. Before DoLS, this vulnerable group of people could be deprived of their liberty on the say-so of a doctor, for example, without any clear way of asking a court whether this was legal

or not. DoLS can only be used in hospitals and care homes, to protect the rights of people aged 18 and over, who lack capacity to make relevant decisions

  • The Article 5 rights of people who lack capacity in community settings (such as supported living or shared lives) or in their own homes, or of young people aged 16 or 17 in any setting, who are deprived of their liberty in their best interests, can at this time only be protected by application to the Court of Protection. This is usually arranged by the commissioner or the Local Authority. This includes being presumed innocent until there is evidence of guilt

Nobody can be found guilty of something which wasnot a crime at the time it was committed

This is not an absolute right but canonly be limited when necessary in a democracy, ‘in the interests of public safety, for the protection of public order, health or morals, or for the protection of the rights and freedoms of others.’ It includes the right to decide to change one’s religion

This is not an absolute right and carries with it duties andresponsibilities. It can be limited, where necessary, in a democracy, in a range of circumstances, including ‘for the prevention of disorder or crime, for the protection of health or morals, or for the protection of the reputation or rights of others’
This is the right to meet up with other people and, for example, join a trade union. This is not an absolute right, and can be limited, where necessary in a democracy, for public safety or protection or the prevention of disorder or crime, for the protection of health or morals, or for the protection of the rights of others. States have the right to restrict this right among armed forces, the police, and other areas of public administration

  • Article 12:

Men and women of marriageable age can marry and found a family in accordance with national laws. Together with Article 8, this protects the rights of people with learning disabilities who have the capacity to consent to marriage, to enter into a marriage and have childrenThis is an absolute right. ‘The enjoyment of the rights and freedoms set forth in this convention shall be secured without discrimination on any ground such as sex, race, colour, language, religion, political or other opinion, national or social origin, association with a national minority, property, birth or other status.’ This phrase ‘other status’ includes people choosing to express a different gender identity from the one they had at birth, or living with certain diagnoses (such as dementia or learning disability), or lacking mental capacity to make their own decisions, and highlflights that human rights are for everyone

  • The UK is a signatory to the CRPD, and bound to work within it
  • The CRPD aims to wipe out all discrimination and barriers to inclusion that face people

with disabilities. This means the UK must develop and carry out policies and laws that secure the rights recognised in the Human Rights Act 1998, and abolish laws, regulations, customs and practices that constitute discrimination (Article 4)

  • The UK is also commifitted to combatting stereotypes and prejudices, and promoting awareness of the capabilities of people with disabilities (Article 8)
  • The CRPD demands guarantees that people with disabilities enjoy their inherent right to life on an equal basis with others (Article 10), ensures the equal rights and advancement of women and girls with disabilities (Article 6) and protects children with disabilities (Article 7)
  • Deprivation of Liberty Safeguards (DoLS) are the legal protections under the Mental

Capacity Act 2005 that apply where a person lacks capacity to consent to their care or treatment arrangements and those arrangements amount to a deprivation of their liberty, as defined by the Supreme Court “acid test”

  • In residential and nursing homes, deprivation of liberty is authorised under the DoLS framework by the relevant Supervisory Body
  • In community settings, including domiciliary care and supported living, any deprivation of liberty must be authorised by the Court of Protection
  • Any restrictions must be necessary, proportionate, and the least restrictive option, and individuals and their representatives must be supported to understand and exercise their rights
  • This Act makes it unlawful to discriminate against people, both in the workplace and in wider society
  • It combines several earlier pieces of legislation, such as the Sex Discrimination Act

1975, the Race Relations Act 1976, and the Disability Discrimination Act 1995

  • ‘Protected Characteristics’, that people must not be subjected to discrimination on the basis of, are laid out in Section 4. They are:
  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation
  • The Equality and Human rights Commission defines ‘ equality ’ as ‘ensuring that every individual has an equal opportunity to make the most of their lives and talents and believing that no one should have poorer life chances because of where, what or to whom they were born or because of other characteristics’ Act 2010, Care Clarity Support & Advocacy Ltd must ensure
  • As part of the Equality reasonable adjustments are in place to meet the needs of disabled people where required
  • Examples of reasonable adjustments include
  • Making a building or environment accessible for a disabled person, such as ramps and technological aids
  • Providing information in a format that supports the person, for example, audio,

large print or offering clear written information

  • Adjusting the timing of meetings to a time of day that suits the person, such as a

Care Plan review in the afternoon rather than the morning

  • Arranging for an advocate to support the Client where required
  • When a person’s knowledge or experience is unfairly ignored or discredited. Can occur when a person’s knowledge, experiences, or concerns are not taken seriously, or are dismissed
  • The Human Rights Act 1998, and, where relevant, the Mental Capacity Act 2005, provide the essential framework for decisions and actions in health and social care
  • rights can be absolute (such as Article 3, the complete prohibition of inhuman or degrading treatment) or qualified (such as Article 5, the right to liberty, and Article 8, the right to a private and family life) but are the starting point for good care and support and must be actively considered in all aspects of service delivery
  • The Mental Capacity Act 2005 and its code of practice provide detailed guidance on human rights for people who lack mental capacity
  • Any breach of a person’s human rights is a serious matter and all attempts must be made to avoid it or minimise its extent and effects on the person. This includes monitoring for subtle restrictions, power imbalances, or barriers to family and social contact
  • We all have assumptions and attitudes that can influence our decisions and interactions without us realising it. awareness of bias is essential to ensure fair, respectful, and equitable care and support for all Clients. Staff must be trained to recognise and act on these biases
  • You can expect to receive indiscriminate Care that reflects your unique needs
  • You have the right to receive Care that is free from discrimination, bias, or unfair assumptions
  • You have the right to equal access to services and support, including reasonable adjustments if you have a disability
  • You have the right to practise your beliefs and make choices about your Care in line with them
  • You have legal rights under the Human Rights Act 1998 and, where relevant, the Mental

Capacity Act 2005

  • You have the right to raise concerns, complaints, or safeguarding issues without fear of reprisal
  • You have the right to have any barriers to your choices, relationships, or daily routines identified and addressed promptly
  • Any interference by a public authority (or anyone commissioned by it) in someone’s rights must be the least restrictive option that can be found and can be challenged in court
  • Some rights can never be taken away or lessened; these include a person’s right never to be tortured or treated in a way that is degrading or inhuman. This is explained in the Human Rights Act, Article 3
  • Some rights can be restricted, but only if it is in your best interests (or those of your relatives or friends who receive services) or to protect public health. These are your rights to liberty (Article 5) and your right to live as you choose, including free contact with those you care about (Article 8)
  • Any restrictions on your liberty or Care must be lawful, proportionate, and in your best
  • Clients’ human rights, dignity, and autonomy are central to all care and support. Staff actively promote a rights-respecting culture
  • all Clients are treated fairly and equitably, with reasonable adjustments made to ensure equal access to services
  • Information, communication, and digital services are accessible and easy to use,

supporting inclusion for all

  • There is a clear approach to partnership working with other professionals and as part of a multidisciplinary team to create the best outcomes for the Client
  • Feedback from Clients, families, and staff is actively gathered, acted upon, and used to improve equality, diversity, and rights practices
  • Human rights values are central to all decisions made for, or on behalf of, Clients who lack capacity to make decisions for themselves. Every practicable effort is made to support the individual to make the decision before any decision is made on their behalf
  • Staff know about, and can discuss, the human rights that are at risk of being breached in health and social care
  • Staff receive training on unconscious bias and reflect on their own assumptions to ensure decision-making and interactions are fair and impartial
  • The Client’s rights are always discussed in team meetings and individual supervision,

and evidenced by recording evidence of creative, person-centred planning

  • Whenever Care Plans are reviewed, records show a proactive search for ways to enhance and promote the rights of individuals to live as they wish
  • Care Plans show that human rights are always considered in finding the least restrictive option for meeting an identified need, and this is evidenced by direct quotes from the person or those who care for them
  • Decisions affecting Clients’ contact, freedom, or rights follow the Mental Capacity Act

2005, safeguarding procedures, and human rights principles, with legal advice sought as required