Care Clarity Support & Advocacy

Safeguarding Statement

Organisation: Care Clarity Support & Advocacy Ltd
Reference: CC-POL-SG-STAT-001
Issue date: 02 May 2026
Version:
Status: Live policy

Address: 74 Branston Road, Uppingham, Oakham, Rutland, LE15 9RS
Phone / Website: 0333 335 5869 | careclaritysupport.co.uk

This document is prepared for Care Clarity Support & Advocacy Ltd. It supports CQC readiness, ICO/data-protection discipline, NHS/social-care compatibility and safe UK legal-service boundaries.

1. Purpose

This statement confirms Care Clarity’s commitment to safeguarding adults at risk and responding properly to concerns about abuse, neglect, exploitation, unsafe care or serious risk. It is intended for clients, families, staff, partners, commissioners and website/public use.

Important: Care Clarity may provide community support, advocacy-style support, complaint support, practical case preparation, document organisation, and signposting. The company is not a firm of solicitors, does not provide reserved legal activities as a routine service, does not provide regulated immigration advice, does not provide regulated financial, debt or tax advice, and does not provide medical diagnosis or nursing care. Where a matter requires a solicitor, barrister, regulated immigration adviser, clinician, statutory advocate, accountant, regulated debt adviser, emergency service or other authorised professional, Care Clarity will explain that boundary and signpost appropriately.

2. Scope

This statement applies across all Care Clarity activity: community support, advocacy, complaint support, legal-support casework, litigation support, document work, meeting support, care navigation and future regulated domiciliary care.

3. Core Principles
  • Person-centred, dignified and accessible support.
  • Clear consent, capacity awareness and best-interests escalation where required.
  • Safeguarding-first practice where abuse, neglect, coercion, exploitation or serious risk may be present.
  • Confidentiality, UK GDPR and secure record keeping from the first enquiry.
  • Transparent boundaries: no overclaiming, no unsafe care, no unregulated legal or immigration work, no guarantees of outcomes.
  • Referral or signposting to regulated or statutory professionals where the matter is outside Care Clarity competence, permission, insurance or legal authority.
4. Legal and Regulatory Framework
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
  • Care Quality Commission (Registration) Regulations 2009
  • Care Act 2014 and Care and Support Statutory Guidance
  • Mental Capacity Act 2005 and Code of Practice
  • Human Rights Act 1998 and Equality Act 2010
  • UK GDPR and Data Protection Act 2018
  • NHS Accessible Information Standard DAPB1605
  • Local Authority Social Services and national Health Service Complaints (England) Regulations 2009
  • Safeguarding Vulnerable Groups Act 2006 and DBS safer recruitment framework
  • Modern Slavery Act 2015, Domestic Abuse Act 2021
  • Public Interest Disclosure Act 1998
5. Roles and Responsibilities

Director / Nominated Individual applicant: overall governance, insurance, service boundaries, contracts, policy approval and regulatory readiness.

Registered Manager applicant: Day-to-day quality, safeguarding, care planning, staff competence, records and audit where regulated care is delivered.

Safeguarding Lead: Safeguarding triage, escalation, local authority referrals, record review and learning. initially Linda Akli unless otherwise appointed.

all staff, volunteers and contractors: Follow policy, work only within role and competence, record accurately, maintain confidentiality and escalate concerns promptly.

6. Safeguarding Commitment

Care Clarity will act promptly and proportionately where there is concern that a person is experiencing, or at risk of, abuse or neglect and cannot protect themselves because of care and support needs. The person’s wishes, feelings, rights, safety, dignity, equality and communication needs must be central to the response.

7. Adults at Risk

An adult safeguarding concern may arise where a person aged 18 or over has care and support needs, is experiencing or at risk of abuse or neglect, and because of those needs is unable to protect themselves from the risk or experience of abuse or neglect. Care Clarity will also respond to serious welfare concerns even where the legal threshold is not yet clear.

8. Types of Abuse and Concern
  • Physical abuse, domestic abuse, sexual abuse, psychological or emotional abuse.
  • financial or material abuse, including theft, coercion, scams, misuse of benefits, pressure over money or missing property.
  • Neglect, acts of omission, self-neglect, poor care, missed care, medication risks and unsafe discharge concerns.
  • Organisational abuse, discriminatory abuse, modern slavery, exploitation, harassment or hate incidents.
  • Coercive control, undue influence, forced isolation or family/professional pressure affecting decisions.
  • Online abuse, cyber exploitation, misuse of images, data misuse or impersonation.
  • Any concern involving a child, which must be escalated through child safeguarding routes.
9. Immediate Danger or Emergency

Important: If someone is in immediate danger, needs urgent medical help, is at serious risk of harm, or a crime is happening now, call 999 first. Staff must not wait for internal approval before seeking emergency help.

10. how Concerns Are Handled
  1. Listen calmly and take the concern seriously.
  2. Do not promise secrecy. Explain that information may need to be shared to keep someone safe.
  3. Check immediate safety and call emergency services where needed.
  4. Record facts, dates, times, words used, visible injuries/concerns, witnesses and actions taken.
  5. Report promptly to the Safeguarding Lead or manager.
  6. Refer to the local authority safeguarding team, police, NHS service, CQC, employer/DBS or other body where required.
  7. Keep the person involved as far as possible, considering consent, capacity, risk, public interest and coercion.
  8. Review learning, update plans and protect records.
11. Making Safeguarding personal
  • Ask what the person wants to happen where it is safe and possible to do so.
  • Support communication needs and reasonable adjustments.
  • Consider mental capacity for each relevant decision.
  • Balance autonomy with risk and legal duties.
  • Avoid taking over the person’s life unless urgent protection or lawful authority requires action.
12. Safe Recruitment and Staff Conduct
  • Use safer recruitment checks, identity/right-to-work checks, references, DBS checks where relevant and induction before client-facing work.
  • Train staff in safeguarding, whistleblowing, confidentiality, MCA, dignity, equality, recording and escalation.
  • Maintain clear boundaries with clients and families, especially around money, gifts, social media, personal relationships and private arrangements.
  • Investigate staff conduct concerns fairly, promptly and with safeguarding priority.
13. Public Statement

Care Clarity Support & Advocacy Ltd is commifitted to protecting adults at risk from abuse, neglect and improper treatment. We listen to concerns, act promptly, record clearly and work with local safeguarding services, emergency services, health and social care professionals and regulators where needed. We do not promise secrecy where someone may be unsafe. We aim to make safeguarding personal, respectful and accessible, while taking necessary action to protect people from harm.

14. Records, Audit and Retention

Records under this policy must be clear, dated, factual, proportionate, secure and retrievable. The following records may be required depending on the service:

  • Initial enquiry and triage notes.
  • Client identity/contact details and authorised representative details where applicable.
  • Consent and information-sharing records.
  • Capacity or best-interests notes where concerns arise, with referral/escalation where appropriate.
  • Support plan, scope of work, agreed fees and service boundaries.
  • Contact logs, visit notes, meeting notes, document lists and action logs.
  • Safeguarding concerns, incidents, complaints and learning records.
  • Referrals and signposting records.
  • File closure summary and retention category.

Records must be held in accordance with the Care Clarity Record Retention Policy, Privacy Policy, Data Protection Policy and any client agreement. Access must be restricted to authorised people only.

15. Review and Approval

Policy owner: Director / Registered Manager applicant
Review frequency: At least annually, and sooner after legal, CQC, NHS, ICO, safeguarding or operational changes.
Next review due: 02 May 2027 unless earlier review is required
Status: Live policy