Policies & Compliance
Access our policy areas for clients, colleagues and public information. This section is here to make our standards, responsibilities and service information easier to find.
Client Policies
Policies, agreements and service information relevant to clients, families and service users.
Includes client agreement, complaint procedure, confidentiality, consent-related documents, continuity of care, fees and payment, service information pack and terms and conditions.
Public Policies
Public-facing policies and key compliance information for transparency, safeguarding and accountability.
Includes accessible information, complaints, cookie policy, data protection, duty of candour, equality and human rights, privacy, safeguarding adults, safeguarding statement and whistleblowing.
Colleague Policies
Internal and operational policies supporting staff, governance, safety, care delivery and professional practice.
Covers care practice, health and safety, recruitment, DBS, records, medication, safeguarding, governance, digital use, risk management and many wider operational areas.
Why this section matters
We want people to be able to find important policy information clearly and quickly. This section helps show how CareClarity approaches standards, safeguarding, privacy, complaints, care practice and professional responsibilities.
For general enquiries, please use the contact page. For emergencies, always call 999. Our business number does not replace 999.